SERVICE REVIEW & DEVELOPMENT
Springtech consultants undertake service review and development projects. These projects are often highly confidential and may be closely aligned with strategic plans. Examples of some service planning and development projects may include:
Service Review and Development projects generally require a range of evaluation and data gathering techniques to ensure that information collected is reliable and valid.
Data collection techniques may include quantitative or qualitative methods. Qualitative techniques may include staff and stakeholder consultations, and quantitative techniques may include survey (either paper based or online as required). The aim is to explore stakeholder understanding across different stakeholder groups. Community consultations are undertaken if required for a specific project.
- review of the alignment between management and a specific team
- the effectiveness of the partnership e.g. between a funding body and an auspiced program or organisation
- the effectiveness and efficiency of a service or program in meeting its program goals and objectives
Service Review and Development projects generally require a range of evaluation and data gathering techniques to ensure that information collected is reliable and valid.
Data collection techniques may include quantitative or qualitative methods. Qualitative techniques may include staff and stakeholder consultations, and quantitative techniques may include survey (either paper based or online as required). The aim is to explore stakeholder understanding across different stakeholder groups. Community consultations are undertaken if required for a specific project.